Imposter Apps and Surprise Costs: What Parents Should Know

I almost paid $7.99 -- a week -- for a free, popular music video app on my daughter’s iPad. If it happened to me, a relaxed yet digitally-involved mom with parental controls in place that require approval before an app can be downloaded to a kid’s device, then I suspect it’s happening to others and costing parents hundreds of dollars.

How? Confusion in app stores created by imposter apps.

It was an honest mistake my daughter and I made with what we thought was an app we're familiar with - a mistake that nearly cost me $32 a month.

The scenario was pretty ordinary. My daughter asked if she could add Musical.ly to her iPad. She already uses the music video app in private mode, so I clicked “approve” when the download request notification popped up on my phone. I knew she could take it from there, but then she hit a snag. She couldn’t log in and asked for help. I took a look at the screen, typed in her Muscial.ly account info, and couldn’t log in either. Instead, I received the recognizable gray box explaining terms and conditions, and another with subscription details. For a split second I was a surprised, thinking the popular app switched to a paid model. (In the world of apps or social media, going from free to paid is a common business model.) Reading closer, I saw that it was free for the first few days, then would roll into a $7.99 a week charge. RED FLAG. That’s when I knew something was up.

An app with more than 100 million users would not go to a paid model overnight, let alone for $7.99 a week. Not Facebook, not WhatsApp, not Muscial.ly.  I realized what she had downloaded couldn't be Musical.ly. It looked and smelled like Muscial.ly, even down the app’s similar thumbnail image in the App Store. I hopped over to the App Store and looked at it even closer. Musical.ly and a few more words were in the app's name , and it was even the 1st suggested result when I did a search for Musical.ly in the App Store. In that moment I realized how easy it is for anyone, especially kids, to accidentally install an app that looked like the app they wanted, and to be hit with surprise charges in a very short period of time.

By my definition, an imposter app resembles other apps, often popular ones such as Instagram, Facebook or SnapChat. What’s in it for them? Money. They may have similar features or integrate with your social accounts and “enhance” what you can do on a specific social network. They’re not the official app of the established brand or social network, and can lead to surprise costs and digital environments with exposure to ads, people or material you may not want your kids to have access to.

Some of these apps are free and filled with ads, others result as sporadic $1.99, $5.99 or other charges on your wireless invoice or credit card statement. In the moment, it’s easy for a kid to approve those charges. It’s like plowing through dinner to get to dessert. Tap, tap, tapping away at anything that pops so they can get to the start screen and begin using the app.

Stepping back for a moment, though, who doesn’t love a good app? Especially a fun one, and especially kids and teens. Look-a-like apps with features that support many of the popular social media apps are popping up by the dozens. They might do cool things and be fun to use, yet many add little value and collect a lot of data or simply make a quick buck. It’s important for parents to be aware that these are out there and know what apps your kids are using to ensure online safety and avoid shock when surprise charges hit.

How do you know if your kid is using an imposter app?

• Unexpected charges might be your first clue. $.99, $2.99, $5.00, $7.99 or more, sporadic charges you don't recognize are a red flag to double check what's on your kids' device.

• Your child gets an on-screen prompt that requests granting the app "permission to link" or "access" another account either before or entering their username and login for another social network. (Be aware that sometimes there's a disclaimer or a box that is already checked, informing the user that by providing this information, you're giving the app permission to access the related account.)

• The developer listed in the app store for the app doesn't match the app's name. Now, the names don't always match in order to be legit, but for the big ones you're familiar with, it's pretty recognizable. 

• Extra words or descriptions in the app's title and description in the app store. Taking a moment to read these will give you a pretty good idea. 

How can you prevent imposter app surprises?

• Enable the setting or parental control on your child’s device that requires approval before an app can be successfully installed. In most cases, when a child wants to install an app, he/she will receive a prompt that it’s pending approval, you’ll receive a request to approve or decline, and he/she will get a notification of the outcome.

• Educate your kids that there are apps that look very similar to one another which can lead to unwanted charges or mislead them into thinking they're using a particular app. Encourage them to take their time by reading and taking a close look before they click install on an app.

• Inform your kids about the importance of reading and understanding any notification or alert that pops up on their screen before entering information or clicking OK to make it go away. It’s not a bad idea to have them get in the habit of pausing to ask a parent anytime something pops up on screen any time they're in an app.

• Manage spending notifications or spending limits under your account in the related app store (Google Play, Apple’s App Store, Windows Store, etc.) to avoid accumulating unexpected charges.

On a side note, low, weekly charges are popping up more and more in apps targeting kids and teens. I’ve noticed it when my kids ask to install apps that are suggested while they’re in another app or that they accidentally click on. Games, learning, music-themed apps (music tiles, rhythm, etc), photo apps, and more. Remind your tech-savvy family to carefully read notifications or ask you to take a look when a box pops up that requires a click or entering information before they can proceed.

How to teach our kids (and ourselves) to behave online

While we do our best as parents to model and teach kids proper etiquette, social graces, and encourage overall good behavior, there seems to be some misconception among people today that once you are online, those rules no longer apply.  

If the word is in the dictionary, then it must be relevant and necessary, right?

Merriam-Webster defines Netiquette as:

rules about the proper and polite way to communicate with other people when you are using the Internet

One of the most valuable skills you can teach your kids today is how to handle themselves online. We spend plenty of time during their early childhood teaching and modeling basic proper behavior, ranging from table manners (“Don’t talk with your mouth full”) to rules on the playground (“Play nice," “Don’t hit," “Take turns”). We proudly and patiently nurture the development of these skills so eventually when they leave the house on their own, they can thrive knowing these basic tools of survival.  

The same applies to digital responsibility. As they grow up and venture online, our hope as parents is that social skills they've learned will carry over to their online behavior.

College administrators, future employers and even parents of potential boyfriends or girlfriends frequently use Google and snooping on social media profiles to check up on your little Johnny. So it’s important for Johnny, and all teens and tweens, to be cautious about what they are doing and what they share online.

Understanding the difference between “digital life” vs. “real life” is the key to appreciating the importance of Netiquette.   The screen on a phone or computer acts as a barrier in between these two worlds. It creates the ultimate force field for feelings and emotions. It’s often very easy to type something online that your teenager may not say in person.  Words can also be easily misconstrued when there isn’t a spoken voice heard behind it. Once words are written, they can’t be taken back. Even with deleting posts, what's read or seen sticks in people's minds and let's not forget about the ability to make screen captures.

Unfortunately, kids be judged by those written words and therein lies the problem. Learning the important skill of Netiquette, however, can help teens and tweens to avoid making embarrassing or troubling mistakes.

Here are some basic guidelines about Netiquette that are great to discuss with kids of all school levels.

• Don’t say or post anything online that you wouldn’t do or say in person

• Be cognizant of who is behind the screen on the other side. Exercise empathy.

• If you don’t have anything nice to say then don’t say it at all. Just because you are behind a screen doesn't take the feelings away from the person on the other side.
• Use proper grammar. People judge you by the way you write and speak. There’s no way around it.  
• Keep a sense of modesty. If you’re not allowed to wear THAT in school, then don’t post a picture of yourself wearing it online.
• Don’t perpetuate “bad news”. Words hurt. Share the good, not the bad.

How can parents monitor what their kids are doing online?

There are apps out there that help parents monitor anything from texts to emails, or even geolocating your child and knowing how fast they are driving. But to get a true pulse of whether your child exhibits good online behavior and decisions, you need to monitor their social media.

The DijiWise App is an all-in-one tool that captures a bird’s-eye view of what your child is posting on their social accounts. Monitoring the most popular social platforms among teens - Facebook, Instagram, and Twitter, DijiWise allows you to view posts, likes, comments and more. See something that concerns you? Just save the post in-app  so you can discuss with your child or spouse later.  It’s that simple.

What do parents do when it's "too late?"

If your child is at the stage of getting ready to apply for college or future jobs, and you want to help them get a sense of how “clean” their social media record is, it's never fully too late to go back and "clean it up." There’s even an (online) app for that as well! The Social U is a platform that helps you connect, correct and continue to monitor online activity.

There are many perks of the World Wide Web. With the worries we carry day to day about our kids, their online behavior doesn't have to be one of them. With some guidance at home and engagement by parents online, it's never too late for our kids to put their best foot forward with a safe and mindful digital footprint.

Movie Review: Screenagers - Growing Up in the Digital Age

screenagersmovie.com 

“Why don’t you get off your (device) and go outside and play?”

“If you don’t get (chore) done, then you can’t play on your (device).”

“But Mom, I need my (device) to get my homework done.”

"I'm tired of competing with your devices."

"These video games are ruining your brain".

Can you relate?

This is part of the daily struggle in many homes with teens and tweens. Technology has given us the ability to connect, multitask, be productive, be entertained, gain knowledge and more. But how much is too much?

Screen time and the effects of digital media are at the forefront of many people’s minds in today’s culture, and a new film takes the topic head on.

We had the opportunity to screen “Screenagers,” a film produced by Dr. Delaney Ruston that explores how excessive screen time is affecting our kids and today’s families.

A medical doctor from Seattle, WA, and a parent navigating her own journey with her children in the constant struggle over the balance between screen time and real life, Dr. Ruston decided to make Screenagers because “she believes deeply in the importance of helping kids find balance in our tech-filled world.” Her film has been featured at film festivals across the country.

The fact that she’s still figuring out the screen/life balance herself as a parent immediately creates a connection between the film’s parent audience and her “character,” the narrator. In the film, college professors, bloggers, researchers and others weigh in on how overuse is truly damaging this generation. Studies show excessive screen time stunts brain development, creates an inability to focus, and reduces cognitive and communication skills.  

We get a glimpse into the filmmaker’s own life and the lives of everyday people who share personal stories about the impact of technology and screen usage within their homes, and the turbulence it creates. From one girl’s experience of her “bra selfie” gone viral to another boy’s excessive video game playing that landed him in rehab for his “addiction,” something hits home to all of us: this is real. It is what is happening in families, at school, after school and in societies across the world today. The question is, what are we going to do about it?

Experts showcased in the film offer constructive advice to parents about the action that needs to take place within our communities, our classrooms, and most importantly, in our homes. They advise it starts by examining ourselves as parents and our own screen addictions. To shift screen usage to a healthy place and minimize its harmful impact on our personalities and habits, we must realize it truly takes a village, but the first step is at home, empowering our kids.

Our overall takeaway from the movie is the message it drives home about the importance of families establishing rules and boundaries on tech usage in and away from the house. The most significant tip all parents can tackle is teaching children from the start how to self-regulate their screen time.

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Here are some other suggestions from Screenagers:

1. Set up a tech contract for EVERYONE in the family, parents included! Have your kids help set the rules.

2. Make “screen-free” time. One day a week, certain hours of the day, or even better, set up a tech-free vacation.

3. Set time limits - give the brain a chance to rest

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In an interview with the NY Times, director Dr. Delaney Ruston stated, “I want to spark a movement to get everyone, from parents to policymakers, to watch the movie, then have a “town hall” style conversation afterward about how we can best help kids lead more balanced lives.”

Screenagers is a must see for parents and kids. It offers the right combination of relatable characters and light-hearted humor to captivate the audience and allow us to do some silent self-evaluating of our own screen habits. A bit ironic to encourage more screen time, we know, but the film is eye-opening for parents who’ll discover they are not alone in the challenge of raising the first all-digital generation.  

Check out the Screenagers website to see if there’s a screening near you or to inquire about bringing it to your community or school.  

Start the Conversation: Back to School Social Media Tips for Parents

“Back to School” time can be a crazy and chaotic experience for parents and kids. We spend the better part of two weeks with lists in hand, getting prepared for the Big Day. From shopping for school clothes and making sure skirts and shorts are “finger-tip” length, to trekking to several stores to find the mysterious yellow binder that’s needed for History class, there is no better way to spend the last glorious days of summer than getting ready to go back to school.

ADOBE STOCK

Reflecting on the experience and what it means for families, the first word that comes to mind is NEW. With new clothes, new supplies, new teachers and new school year come new friends, new connections -- and exposure to new mobile apps, new websites and new situations.

Now that the mountains of back to school paperwork are filled out, morning routines are established, and last-minute trips for supplies are complete, take time to start the conversation with your child about digital responsibility. Establish your family rules and develop your game plan. Use these tips as a guideline:

1. Check privacy settings on apps and websites they use. Do it together! As parents, we are always learning, too!

2. Chat about connections. Life is not a popularity contest. Encourage your kids to keep connections to people they know IRL (in real life) and discuss new contacts you see on their “friends” lists you haven't met yet.

3. Discuss being careful about what you share and when you share it. Aside from never sharing personal information like phone number, address or password, cover why it's important they don't don’t share their location. A good rule of thumb is posting “after the fact” - after the party, or as you are leaving a location rather than while you are there.

4. Have a two-way conversation about cyberbullying. These are conversations, not lectures, and we can empower our teens and pre-teens by finding out what they have to say. Ask them what they think about cyberbullying, and discuss how to recognize it, handle it, and not contribute to it. This will let them know it's okay to talk about it at home, and feel more comfortable speaking up to you or a trusted adult or teacher if the see someone harassing another person.

5. Avoid digital drama. Not to be confused with cyberbullying, digital drama is like a tiff or dispute that could happen in real life, that occurs online on often spirals out control in comments, with shares, etc. Common Sense Media has some great tips on how to avoid the drama online. 

6. Remember the Golden Rule. Help them understand digital responsibility applies to all of us - kids and adults. Remind them of the importance and benefit of treating others as they expect to be treated. Be kind online!

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